LOST OR STOLEN PHONE - Procedures

Lost/Stolen Phone

When a lost/stolen phone is reported to the help desk, work through the following steps to secure the phone and, if necessary, begin the phone replacement process. 

Following this process will ensure that duplicate lines are NOT generated for the property reporting a stolen phone.  Lost Phone Charges will appear on the property’s next AT&T chargeback.

1. Mark the phone as Lost/Stolen in Workspace One UEM
2. Process Device Wipe in Workspace One UEM
3. Will the phone be recovered?
   1. Does the user feel they need several days to attempt to recover the phone – if lost?
   2. Is the user confident that the phone will not be recovered?
4. If determined that a replacement phone is required
   1. Contact AT&T and provide the following information (MUNETON, RAUL [e-mail] - contact and email may change.)
      1. Property ID (Site ID)
      2. Property Name
      3. Property Shipping Address
      4. Employee Name
      5. Employee Clock Number
      6. Phone Number

5. AT&T will process the order and ship a replacement phone to the property.