Integral Data Support

Mobile Device Management

• Assigning phone user to an application group
• NEW PHONE ORDER FOR NEW EMPLOYEE - Procedures
• SPAM CALLS/SPAM TEXTS - Procedures
• LOST OR STOLEN PHONE - Procedures
• CHANGE WIRELESS NUMBER IN AT&T Premier
• PASSCODE RESET - Workspace One UEM

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Sharefile

• Email attachment encryption in Citrix Files
• Creating and emailing file link using Citrix Sharefile (Video)
• Resetting the Citrix Files App

Boston Post

• ★ Reversing community cash receipts in Boston Post
• Boston Post Payment Plan instructions (Receivable Ledger)
• Boston Post Payment Receipt
• Boston Post cannot connect to the database
• Boston Post Annual Recertification
• Boston Post - Process Voucher Change

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MRI

• Bank Reconciliation is out of balance because of a VOIDED CHECK.
• Black screen when starting MRI Windows
• Installing MRI Direct Print (MRIDirectPrint.exe)

Microsoft Applications

• ★ Unable to print and computer crashes with blue screen of death
• Add .ICS calendar to Outlook WEB (Online Version)
• ADD A ONEDRIVE SHORTCUT TO A SHAERPOINT SHARED FOLDER
• Change application default for PDF documents
• CONFIGURE MICROSOFT AUTHENTICATOR APP FOR JSCO.NET EMAIL ACCOUNT
• CONFIGURE MICROSOFT OUTLOOK ON IPHONE.

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