DEVICE WIPE - Workspace One UEM

A device wipe may become necessary if:

• Phone is lost or stolen
• Phone requires a ‘refresh’ due staff change
• Phone requires a ‘refresh’ due to technical issues

1. Login to WORKSPACE ONE UEM: https://cn927.awmdm.com/AirWatch/Login
2. Select DEVICES from the Main Menu (left ribbon)
3. Select ‘LIST VIEW’ from sub-menu
4. Find and select the device in question by using the ‘Search List’ search bar in the upper right-hand corner
5. Confirm correct device selection by confirming the information (phone number, etc.) in the ‘DEVICE INFO’ ribbon
6. Select ‘MORE ACTIONS’ drop-down menu in the upper right-hand corner
7. Select ‘DEVICE WIPE’ from the MANAGEMENT section of the ‘MORE ACTIONS’ menu
8. Complete ‘NOTE DESCRIPTION’ information (why, who, when)
9. Enter the ‘SECURITY PIN’
10. The selected device will begin WIPING immediately.